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REFUND, RETURNS & CANCELLATION POLICY

30-Day Money Back Guarantee:
Dr. Brite is committed to serving our customers, which is why we are offering a 30-Day Money Back Guarantee*. We are so confident that you will love our products, but for any reason you don’t, please feel free to reach out to us within 30-days of the original purchase to start the return process. *Certain restrictions may apply. See below.

Our Return Policy:
This 30-Day Money Back Guarantee is in effect from orders placed November 5, 2020, 5PM PST and later. Does not apply to subscriptions or masks. Returns are accepted within 30 days of your order date for orders placed on drbrite.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and “Duties & Taxes Reimbursements” will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales outside of the contiguous US (Hawaii and Alaska), APO/FPO addresses, and international addresses are final. For more information on returns, refunds and exchanges, please review the policies below.

Non-Refundable/Returnable Items:
We do not accept returns or refunds for Facial Coverings, Whitening Kits and/or Products, and subscription based products.

How do I return my item?
Email us at team@drbrite.com that you would like to return your items.Drop off your items in a package at the closest FedEx or USPS location for return.
Dr. Brite does not provide the return slip.

Our return address:
Dr. Brite Attn. Returns
1536 Kimberly Ave
Fullerton, CA 92831

How is my money returned:
Items must be returned to us within 30 days of the order date. Once we receive your item(s), please allow up to 10 working days for us to process your refund. PayPal / Credit / Debit Cards: If you paid via PayPal, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary. 

My product is damaged:
IF YOU HAVE RECEIVED A DAMAGED OR INCORRECT ITEM, YOU HAVE 7 DAYS TO CONTACT US. Please email us at team@drbrite.com with your order number and a photo of the product you received. If you do not contact us within 7 days of receiving your order, the sale will be final.

Shipping:

All orders are processed within 1-3 days. Shipping is 3-7 days depending on location. Holidays and National events may delay these times. Discounts or promotional items cannot be combined.

Free Shipping for orders over $75 applies to US contiguous orders only. Does not apply to custom orders. All custom orders will be charged for shipping.

Shipments to Alaska, Hawaii, or international locations will have additional charges and/or rates due to US shipping restrictions.

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