Once we transfer Dr. Brite orders into our shippers care they are responsible for delivering your order. We are not responsible for lost or stolen packages once they are shown as delivered.
However please email us within 5 days of your scheduled delivery and we can attempt to assist you and contact your mail carrier to file a claim.
*COVID-19 STATEMENT: Due to the extraordinary circumstances during this time, the above shipment time may be impacted and we cannot guarantee our normal shipping period of 2-7 business days. Any delay may vary depending on your local courier. These delays are unfortunately out of our control, but we do apologize on behalf of the courier in advance and very much appreciate your patience and business during this time.