Shipping Details:
Last Updated: July 24th, 2024
To our dear customers : Due to our recent move and unexpected mechanical issues with our production machinery; we experienced some delay in producing our award winning products. All has been resolved now and we are catching up on shipments. We currently have a 2 to 4 week processing time. We will update you periodically on the current processing times. Thank you for your support. We appreciate you.
Shipments to Alaska, Hawaii, or international locations will have additional charges and/or rates due to US shipping restrictions. We do not cover any customs fees related to international orders.
Last Updated: Feb 23rd, 2024
Our Subscription Policy:
In the event that the customer would like to cancel their subscription they must cancel via the Subscription portal or by contacting a Dr. Brite representative at least one (1) day before the next scheduled payment in their billing cycle to avoid being charged for the following subscription. Your subscription can be cancelled anytime in the account portal found here.
Due to their discount, subscription orders are final sale and not eligible for cancellation or return/refund. If you need assistance with making any edits to your subscriptions please email
help@drbrite.com
Fair Use Subscription Policy
We value our customers and strive to provide fair pricing through our subscription services. To maintain this balance, we require that all subscriptions fulfill a minimum of two orders before cancellation is eligible. This policy ensures that the benefits of our subscription pricing are not misused, preserving fairness for all our customers.
After two subscription orders have been placed, you may request a cancellation or refund. Please note that any cancellation or refund requests for subsequent orders will be considered with a valid reason.
If you need assistance with managing your subscription, please contact us at help@drbrite.com
Our Return Policy:
Does not apply to subscriptions or oral care.
Returns are accepted within 30 days of your order date for orders placed on
drbrite.com and shipping within the contiguous United States. After we receive your returned items, we will process your refund onto your original form of payment. Original shipping and handling fees and “Duties & Taxes Reimbursements” will not be refunded. Please allow 5-10 business days from receipt of your returned item(s) for your refund to post. Please note that all sales outside of the contiguous US (Hawaii and Alaska), APO/FPO addresses, and international addresses are final. For more information on returns, refunds and exchanges, please review the policies below.
Non-Refundable/Returnable Items:
We do not accept returns or refunds for oral care products or subscription based products.
How do I return my item?Email us at
help@drbrite.com that you would like to return your items.
Drop off your items in a package at the closest FedEx or USPS location for return.
Dr. Brite does not provide the return label.
Our return address:
Dr. Brite Attn. Returns
1536 Kimberly Ave
Fullerton, CA 92831
How is my money returned:
Items must be returned to us within 30 days of the order date. Once we receive your item(s), please allow up to 10 working days for us to process your refund.
PayPal / Credit / Debit Cards: If you paid via PayPal, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary.
