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Frequently Asked Questions

GENERAL

Doctor-made wellness products that are thoughtfully created with your health in mind.

Dr. Brite was founded and created by a dentist and a medical doctor: Dr. Pooneh Ramezani and Dr. Paris Sabo. Dr. Sabo and Dr. Ramezani fused their years of medical knowledge with the latest in natural ingredient research to help craft Dr. Brite's safe and effective oral care and cleaning essential products.

All of our products' ingredients can be found on their specific product page. You can also find the full list of ingredients for our products in the ingredient glossary.

Dr. Brite is proudly vegan and cruelty-free! We are also Leaping Bunny certified.

Dr. Brite is manufactured in sunny Orange County, CA. We are committed to a comprehensive set of good manufacturing practices (GMPs). Our GMPs included requirements specific to product safety, safe and fair labor, and environmental stewardship. Dr. Brite is a Certified B Corp company. Using business as a force for good - good for our environment, good for our customers and good for our employees.

To login to your account simply head here.

Please email us at teamdrbrite.com.

Please email us at kaylee@drbrite.com and let's talk there!

Yes, if you are interested in joining the Brite Tribe please email us at kaylee@drbrite.com.

Dr. Brite isn't designed to handle medical emergencies. If you are having a true medical emergency, dial 911. If you are experiencing any other type of reaction that is not a true medical emergency, we recommend that you contact your primary care provider and/or go to your nearest urgent care center or emergency room.

This site does not provide medical or other licensed professional advice. Nothing stated or posted on this site or available through any services are intended to be, and must not be taken to be, the practice of medicine. The site materials, such as text, graphics, images, and information obtained from this site are for informational purposes only. The site is not intended to be a substitute for professional medical advice, diagnosis, or treatment or other professional services or advice. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or delay in seeking it because of information you have obtained through this site. If you think you may have a medical emergency, call your doctor or 911 immediately.

SHIPPING & DELIVERY

Any order over $50 shipped within the contiguous US will receive free shipping.

All other shipping costs are based off the products weight.

SEALED:

18 months if stored properly.

OPENED:

3 months if stored properly.

Yes! However shipping rates may be higher than US rates.

All orders are processed within approximately 1 to 3 business days after the order is placed.

Orders placed on a weekend or holiday will be processed within 1 to 3 business days, Monday through Friday.

Subscription orders will be processed on the frequency selected at the time the subscription was established. To change your shipping date, please click here to log in to your account and manage your subscription.

Please remember that orders cannot be edited once process begins. All processing times are estimates and may be subject to change.

All orders are processed within approximately 1 to 3 business days after the order is placed. Orders placed on a weekend or holiday will be processed on the next business day and will ship within 1 to 3 business days.

Please note that all processing times are estimates and may be subject to change.

Once your order ships, you will receive an email with tracking information

For refunds and returns please refer to our policy here.

Once we transfer Dr. Brite orders into our shippers care they are responsible for delivering your order.

We are not responsible for lost or stolen packages once they are shown as delivered, please contact your mail carrier to file a claim with them.

However please email us within 5 days of your scheduled delivery and we can attempt to assist you.

We are not responsible for any products damaged after they leave our facility.

However please email us with pictures up to 5 days after receiving your products, and we can attempt to assist you.

If you have a question or concern about your order please email us at team@drbrite.com and we will assist you during normal business hours.

Orders CANNOT be edited or canceled after they have been processed.

If you have a question or concern about your order please email us at team@drbrite.com and we will assist you during normal business hours.

SUBSCRIPTIONS

Subscribing is easy; it can be done while browsing on a product page. To get started, simply select the "Subscribe & Save" option for your desired product, select your preferred shipment frequency and then check out as normal.

After you subscribe, you can access the Subscriptions section in your account here where you can manage your future orders, subscription items and account information.

We will place your subscription orders automatically according to your selected frequency, and you will only be billed on the day the order is processed. We will send you an email reminder 2 days before each subscription order. You will also receive email notifications regarding other important information related to your subscription account, such as if your item is discontinued or out of stock, if you cancel your subscription, and confirmation when an order is placed successfully.

Dr. Brite uses ReCharge for our subscription based service.

You can chose from 30, 60 or 90 day deliveries.

Your subscription is easy to manage. You can change your next order date, select your frequency, or cancel a subscription by visiting ‘My Subscriptions’ located within your account.

Your next scheduled orders will be listed in the subscription section of My Account.

You can delay your next shipment by up to 90 days in the Subscription section in My Account.

If you wish to cancel, you can do so online at any time in the Subscriptions section of My Account. Select ‘Cancel’ on the subscription you would like to cancel, followed by the reason why.

You will receive a confirmation email when your subscription has been canceled.

You must cancel your subscription 2 days before the next charge date.

If you have any issues canceling, you may email team@drbrite.com

Dr. Brite does not accept or process returns or exchanges for subscription items. Due to hygienic standards and box customization we cannot accept any returned subscription items.

SUSTAINABILITY

Yes, all of our boxes and plastic packaging are recyclable. If you have any questions please email us at team@drbrite.com.

The majority of our cardboard contains recycled content, to the highest degree allowed by the paperboard industry's standards.

Our boxes are 100% printed in the USA and, whenever possible, we source material from local mills with the highest available recycled content.

Yes! If you have any questions please email us at team@drbrite.com.

ORAL CARE

Yes! Overall health starts in the mouth, and our products are packed with ingredients that promote healthy teeth, sooth gums, reduce inflammation, and control bad bacteria.

Dr. Brite is a line of naturally derived, non-toxic oral care products. We only use the highest grade and purest plant based ingredients. All of our products are always: Cruelty Free, Gluten Free, Paraben Free, Non-GMO, Phthalate Free, Fluoride Free

Most natural toothpastes don't include any ingredients that remineralize your enamel the way that fluoride does in traditional toothpaste. We use hydroxyapatite which has been shown in studies to remineralize your enamel as well as, or even better than, fluoride!

Hydroxyapatite is a natural mineral that makes up 97% of your tooth enamel and 60% of your bones. Decades of research shows that when used in oral care products, it remineralizes and rebuilds the enamel just as well as the conventional alternatives. Hydroxyapatite can help protect your tooth's outer layer, prevent demineralization, and rebuild tooth enamel safely.

Yes! We have an SLS-FREE, naturally derived foaming agent made from coconuts that is added to our toothpastes. Plus, we never use sulfate derivatives to get away with claiming "sulfate-free".

None of our products contain soy or soy derivatives.

All of our products are nut-free, but the majority contain some form of coconut.

Yes, all of our products are gluten-free.

Absolutely! Hydroxyapatite has natural anti-sensitivity properties.

Yes, but as always, you should consult your doctor first, especially when considering the use of any teeth whitening product.

Our new toothpaste formulas use a naturally derived foaming agent that creates a more traditional toothpaste feel and foaminess.

SEALED:

1 - 2 years if stored properly.

OPENED:

3 months if stored properly.

CLEANING ESSENTIALS

Dr. Brite Hand Sanitizer, Multi-Purpose Spray and Alcohol Wipes are all contain 70% isopropyl alcohol (The CDC Recommended Amount) Isopropyl can kill bacterial and viral cells at 70% strength. This is the perfect concentration level because it doesn’t evaporate too quickly and is very effective. Even though Isopropyl is harsh on the bacteria, it remains soft on your skin and can even work as an antiseptic. IPA is also the most common type of alcohol used by hospitals.

Dr. Brite Alcohol Wipes and Multi-Purpose Spray are perfect for everyday messes, on-the-go cleaning and/or sticky hands. Always spot test product on an inconspicuous area before use.

Dr. Brite Alcohol Wipes are made up of responsibly sourced bamboo fibers. Bamboo wipes are stronger, more durable, and better for the environment. Our Alcohol Wipes are also 100% biodegradable!

Because the Dr. Brite Castile Soap contains naturally derived ingredients, this soap can be used for more than just hands and dishes. You can use the Castile Soap as a body wash, shampoo, vegetable rinse, pet shampoo, laundry detergent, makeup brush cleaner, shaving cream and more! Have a specific question on what you can us it for? Just email us at team@drbrite.com

SEALED:

18 months if stored properly.

OPENED:

6 months if stored properly.

PET PRODUCTS

Yes! Dr. Brite Pet Products are safe for cats & dogs of all ages. All products are made with natural ingredients and free of toxic parabens, alcohol, sufates and chlorine.

Because we use real coconut oil and oats, the natural color of the ingredients may discolor the wipes. Rest assured, these deodorizing bath wipes safely eliminate tough pet odors and leaves your pet's coat healthy, shiny and hydrated.

Yes! Dr. Brite Pet Pure Cleansing Wipes are made with natural ingredients and free of toxic parabens, alcohol, sulfates and chlorine.

TEETH WHITENING PRODUCTS

The all Dr. Brite teeth whitening products are proven to erase smoking, coffee, wine, green juice and other stain filled habits in minutes from the comfort of your home.

Similar to a $600 Professional Whitening Treatment, this Dentist-Created kit uses food-grade hydrogen peroxide safely & effectively whitens teeth up to 4 shades.

Unique Formula - Our whitening formula is a proprietary blend of premium ingredients and essential oils that are pain-free and safe for daily use.

Doctor & Dentist Created -Founded by two doctors & sisters, Dr. Brite always has you in mind. Your health and quality experience comes first!

Safe & Effective -All ingredients are sourced, tested and approved in the use. No artificial additives, toxic chemicals, or harsh synthetics.

Easy to Use -Ditch the complicating and painful whitening strips. Our easy-to-use kit has everything you need to safely whiten your teeth at home.

No Teeth Sensitivity -Organic chamomile extract soothes teeth and gums to help prevent teeth sensitivity.

Proven Results -Still not sure? We have an entire smile gallery dedicated to Before & After photos

Over 200,000+ Customers -A family-based company that thrives on customer service, with over 200,000 happy customers and counting.

This Advanced Light Technology contains BLUE Light that works with hydrogen peroxide to enhance the whitening process for better results and a RED Light that can help promote gum rejuvenation and health.

Unlike other systems, our products do not cause sensitivity thanks to the chamomile extract which soothes the teeth and gums.

Our gentle, effective, at-home teeth whitening kit delivers professional results in as few as 1-2 treatments.

Results can last up to 3 months or longer depending on your consumption of dark foods and drinks.

We recommend waiting 30 min - hour until eating or drinking again.

Results will vary based on age, habits, and heredity. Even your dentist cannot foresee how bright your teeth may get! You may need multiple sessions.

Body Care

SEALED: 18 months if stored properly.


OPENED: 6 months if stored properly.

Due to the natural ingredients, separation may occur.