We’re committed to making effective, high-quality products that you absolutely love. — but if your first order hasn’t met your standards, let us know so we can make it right.
You can reach out to us at help@drbrite.com with the details of your concern within 30 days of receipt of your first order and we’ll do what we can to make sure you’re happy.
To your health & happiness,
The Dr. Brite Team
Returns, refunds, and replacements are given out on a case-by-case basis. The Happiness Guarantee only applies to first time orders of the Advanced Whitening Kit. If there is an error in your order, regardless of whether it’s a first or subsequent order, please let us know at team@drbrite.com. Shipping charges are non-refundable, unless the package was incorrectly shipped (wrong destination, product damaged during shipment, etc.).
How do I return my item?Email us at
help@drbrite.com that you would like to return your items.
Drop off your items in a package at the closest FedEx or USPS location for return.
Dr. Brite does not provide the return label.
Our return address:
Dr. Brite Attn. Returns
1536 Kimberly Ave
Fullerton, CA 92831
How is my money returned:
Items must be returned to us within 30 days of the order date. Once we receive your item(s), please allow up to 10 working days for us to process your refund.
PayPal / Credit / Debit Cards: If you paid via PayPal, your refund will be issued back to the applicable account. If you paid with a credit or debit card, your refund will be issued back to your card. The time it will take for your refund to post to your bank account, PayPal account, or credit card will vary.
