RETURNS / EXCHANGES
100% SATISFACTION GUARANTEE*
REFUND / RETURN POLICY:
Refunds are determined per product purchased. Not all products are refundable due to the hygienic nature of the product.
If you have a question or concern about your order please email us at email@example.com and we will assist you during normal business hours.
Dr. Brite operates Monday - Friday from 9AM to 5PM PST*
*Dates and times may vary due to holidays and events.
For applicable products only: 48-72 hours after your package has been received, your credit card on file will be refunded. Refund includes price of products minus any shipping costs or discounts received.
If shipped internationally, any shipping charges, custom duties and sales taxes are non-refundable.
ORDER EDITS OR CANCELLATION:
Orders cannot be edited or canceled.
*Subscriptions can be canceled at anytime, for more information visit our FAQ page.
Within five (5) business days of receiving any damaged products please email firstname.lastname@example.org. We are not responsible for products reported damaged after this period of time.
LOST OR STOLEN ORDERS:
Once we transfer Dr. Brite orders into our shippers care they are responsible for delivering your order. We are no longer responsible for lost or stolen packages once they are shown as delivered. For lost of physically damaged orders please contact your local USPS.
Even though our products are made with natural and organic ingredients, it is possible you may experience an allergic reaction. In this extremely rare event, discontinue use and contact us within 72 hours at email@example.com.
*This warranty does not apply to products purchased through unauthorized resellers, including unauthorized sellers on Amazon.com, eBay.com, or other third-party marketplace websites. On Amazon.com, this warranty only applies to the seller Bdirect Online and Dr. Brite.*
REFUND / RETURNS BY PRODUCT:
Toothpaste, Mouthwash, & Mouth sprays:
We are confident that you and your family will love our personal care products, money back guaranteed. If you are not 100% satisfied with our products, we will refund your purchase.
Protect - Hand Sanitizer:
All Protect - Hand Sanitizers, due to their nature and for your protection are non-refundable.
All Sonic Toothbrushes and products, due to their nature and for your protection are non-refundable.
Oral Whitening Pens:
All Oral pens and products, due to their nature and for your protection are non-refundable.
Dual LED Teeth Whitening Kit - Starter Package:
All teeth whitening products, due to their nature and for your protection are non-refundable.
Dual LED Teeth Whitening Kit - Pro Package:
We offer a *Satisfaction Guarantee on our "dual LED teeth whitening kit - pro package". If you do not achieve at least 4 shades whiter teeth after using the entire system, simply contact our customer experience team & we will send additional products to help you reach your goals.
We guarantee that your teeth will improve by a minimum of 4 shades whiter after using our full "dual LED teeth whitening kit - pro package". In the unlikely event that you find this is not the case with your Dr. Brite experience please see below. To qualify for our Results Guarantee simply follow the instructions below:
- Take a photo of your teeth before using our "dual LED teeth whitening kit - pro package" with time stamps
- Take a photo of your teeth after completion of our "dual LED teeth whitening kit - pro package" with time stamps, along with a photo of the used product
- Email our customer experience team (firstname.lastname@example.org) with the above
- Your application will be processed within 3 days of submission
Please remember to submit your application within 60 days of receiving the "dual LED teeth whitening kit - pro package" & that the photos have valid date & time stamps. Applications that do not meet this criteria will not be approved for additional products.
We reserve the right to reject an additional products request. All teeth whitening products, due to their nature and for your protection are non-refundable.
If you are not satisfied with your whitening results from the "Pro Kit", we will try our best to send you additional products to get the desired results.