Customer Service: Returns & Exchanges

100% Satisfaction Guarantee*


Toothpaste, Mouthwash, & Mouthsprays: We are confident that you and your family will love our personal care products, money back guaranteed. If you are not 100% satisfied with our products, we will refund your purchase.

Sonic Toothbrushes: *Due to the nature of the product, Sonic Toothbrushes are non-refundable after they have been opened.

Teeth Whitening Trays & Pens:

RESULTS GUARANTEE:

dual LED teeth whitening kit - pro package

We offer a Results Guarantee on our "dual LED teeth whitening kit - pro package". If you do not achieve at least 4 shades whiter teeth after using the entire system, simply contact our customer experience team & we will send additional products to help you reach your goals.

We guarantee that your teeth will improve by a minimum of 4 shades whiter after using our full "dual LED teeth whitening kit - pro package". In the unlikely event that you find this is not the case with your Dr. Brite experience please see below. To qualify for our Results Guarantee simply follow the instructions below:

  1. Take a photo of your teeth before using our "dual LED teeth whitening kit - pro package" with time stamps
  2. Take a photo of your teeth after completion of our "dual LED teeth whitening kit - pro package" with time stamps, along with a photo of the used product
  3. Email our customer experience team (team@drbrite.com) with the above
  4. Your application will be processed within 3 days of submission

Please remember to submit your application within 60 days of receiving the "dual LED teeth whitening kit - pro package" & that the photos have valid date & time stamps. Applications that do not meet this criteria will not be approved for additional products.

We reserve the right to reject an additional products request. Please note that our Results Guarantee only applies for the first purchase of a "dual LED teeth whitening kit - pro package" & excludes all other products/future kit orders. Thank you. 

We are not allowed to accept returns or issue refunds due to the nature of the product and strict hygiene regulations. 

dual LED teeth whitening kit - starter package

We do not offer a Results Guarantee on our "dual LED teeth whitening kit - starter package".

General Refund Info

For all refund inquiries, please email team@drbrite.com within 30 days of purchase. 

For applicable products: 48-72 hours after your package has been received, your credit card on file will be refunded. Refund includes price of products minus any shipping costs or discounts received.

If shipped internationally, any shipping charges, custom duties and sales taxes are non-refundable. 

All online orders must be returned through Dr. Brite Customer Care and in-store purchases must be returned to the store of purchase. Please allow 1-2 weeks after receipt of us receiving returned product for refund processing.

 

Damaged Products
Within five (5) business days of receiving any damaged products please email team@drbrite.com. We are not responsible for products reported damaged after this period of time.


Lost and Stolen Orders
Once we transfer Dr. Brite orders into our shippers care they are responsible for delivering your order. We are no longer responsible for lost or stolen packages once they are shown as delivered. For lost of physically damaged orders please contact your local USPS.

 

Allergic Reactions
Even though our products are made with natural and organic ingredients, it is possible you may experience an allergic reaction. In this extremely rare event, discontinue use and contact us within 72 hours at team@drbrite.com.

 

*This warranty does not apply to products purchased through unauthorized resellers, including unauthorized sellers on Amazon.com, eBay.com, or other third-party marketplace websites. On Amazon.com, this warranty only applies to the seller Bdirect Online and Dr. Brite.*